This booth is set up to provide three main services: computer troubleshooting, printing and online conference planning. It is staffed by over 18 year old students from local IT support programs. They wear doctor’s scrubs and offer technical support, advice and troubleshooting duties. They are also called upon to support attendees’ needs with regard to wireless access, handheld program informational download issues, as they arise. You will experience technical glitches in this location, so staff with adult monitors with technical expertise to oversee the student workers. Also – have a direct connection to conference IT staff to address systemic issues.
Be aware of the rush to print out boarding passes on the last day. No concern or disclaimer was offered with regard to damage or loss of data. I’d recommend a clear disclaimer for 2006 to protect against the possibility of inadvertent damage or loss to attendees’ equipment by these student or adult workers.
One issue that arose was printer IP addresses. They were set up to be DHCP and would not operate with personal laptops connected via Ethernet, so they had to reset these printers with fixed IP addresses.
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